The Car Buyer's Journey has Evolved.
As car buyers spend more of their time online, the majority of customers are forming their critical first impression of a dealership digitally as opposed to in the physical showroom. RAPID RTC offers a comprehensive digital communications platform (Lead Manager, Live Dealer, Chat, Text, Social) that aggregates all consumer-initiated digital engagement methods and connects those online consumers to sales advisors in real-time providing a premium omni-channel customer experience throughout the online purchase journey.
Maximized Customer Experience
While our technology is developed to bring value to our clients, our clients’ customers are always at the core of our thinking – something that differentiates us in the market today.
We’ve got you covered
Our specialized support teams are in place to service your needs. From Dealer Care, Training and 24/7/365 Concierge Teams, all are certified, bilingual and 100% dedicated to providing best-in-class service.
There is no shortage of data in today’s industry, but providing valuable data is what sets us apart. We believe in small data, not big data – we offer intelligence that is real-time, transparent and actionable.
- Over 20 million automotive leads processed
- 30 minutes average response time
- 100% – every lead addressed
- 128% Improvement in digital lead generation
- 77% Improvement in sales response times
- 40% Improvement in conversion to sale rate when connected directly to a salesperson
- 55% Improvement in sales engagement rates
- 90% of prospective car buyers prefer to be texted
- 120% increase in lead generation when offering Text & Chat
- 64% of consumers have a positive perception of dealerships that offer Text
Facebook Lead Ads
Unsure of how to manage your
Facebook Lead Ads?
Our Facebook approved integration eliminates the need to manually download .CSV files and delivers them in real-time to your sales staff.
- No more .CSV downloads.
- Real-time incoming lead notifications.
- Respond to all of your lead sources in one platform.
- 100% lead response rate.
- Set lead request type to simplify salesperson response.
- Pull in all custom questions for the Salesperson to review.
- Campaign and ad information is included in the comments.
Another familiar platform car
Are your sales staff equipped to effectively answer Facebook Marketplace inquiries? Our Facebook approved integration delivers alerts to your sales staff in real-time, keeps conversation history for persistent communications, and attaches vehicle ad details with every customer inquiry to ensure an efficient & effective response.
- Marketplace leads delivered direct to the showroom floor.
- No Facebook login required.
- No Marketplace leads unanswered.
- Stay engaged with persistent communication.
- Notifications and reminders – we send alerts until somebody picks up
- Complete mobility – no apps or downloads.
- Lead Lockout – prevents multiple people from responding.