The Customer Journey has changed.
With RAPID RTC Lead Manager and Chat, we equip your business with the tools to provide premium, relevant, and personalized experiences to every digital customer inquiry while generating more quality leads in the process.
Maximized Customer Experience
While our technology is developed to bring value to our clients, our clients’ customers are always at the core of our thinking – something that differentiates us in the market today.
We’ve got you covered
Our specialized support teams are in place to service your needs. From Dealer Care, Training and 24/7/365 Concierge Teams, all are certified, bilingual and 100% dedicated to providing best-in-class service.
There is no shortage of data in today’s industry, but providing valuable data is what sets us apart. We believe in small data, not big data – we offer intelligence that is real-time, transparent and actionable.
RAPID RTC Lead Manager optimizes the action phase of the customer journey and treats every lead like a person – because it is!
See our process Watch video
How it works.
RAPID RTC Chat allows your prospective customers to engage directly with your sales staff from any device on any platform. Our Concierge Team immediately greets, qualifies, and pages out to your sales staff. Once a salesperson accepts the page, they are connected to your prospect in real-time; allowing for a real conversation while the concierge remains on standby and is alerted if a party drops off or if they are requested at anytime.