CHANGE
The Customer Journey has changed.
With RAPID RTC Lead Manager and Chat, we equip your business with the tools to provide premium, relevant, and personalized experiences to every digital customer inquiry while generating more quality leads in the process.
Intuitive & Adaptive
Our tools require no application to download, special software or hardware – we are device and platform agnostic.
Maximized Customer Experience
While our technology is developed to bring value to our clients, our clients’ customers are always at the core of our thinking – something that differentiates us in the market today.
We’ve got you covered
Our specialized support teams are in place to service your needs. From Dealer Care, Training and 24/7/365 Concierge Teams, all are certified, bilingual and 100% dedicated to providing best-in-class service.
Business Intelligence
There is no shortage of data in today’s industry, but providing valuable data is what sets us apart. We believe in small data, not big data – we offer intelligence that is real-time, transparent and actionable.
- Over 12 million leads processed
- 30 minutes average response time
- 100% – every lead addressed
- Prospects who chat are 3 times more likely to purchase
- We increase your leads up to 100%
- Our concierge team averages an industry leading 7 seconds to answer
- 90% of prospects prefer to be texted
- 120% increase in lead generation when offering Text & Chat
- 64% of consumers have a positive perception of companies that offer Text
Facebook Lead Ads
Unsure of how to manage your
Facebook Lead Ads?
Our Facebook approved integration eliminates the need to manually download .CSV files and delivers them in real-time to your sales staff.
- No more .CSV downloads.
- Real-time incoming lead notifications.
- Respond to all of your lead sources in one platform.
- 100% lead response rate.
- Set lead request type to simplify salesperson response.
- Pull in all custom questions for the Salesperson to review.
- Campaign and ad information is included in the comments.
Another familiar platform car
buyers trust.
Are your sales staff equipped to effectively answer Facebook Marketplace inquiries? Our Facebook approved integration delivers alerts to your sales staff in real-time, keeps conversation history for persistent communications, and attaches vehicle ad details with every customer inquiry to ensure an efficient & effective response.
- Marketplace leads delivered direct to the showroom floor.
- No Facebook login required.
- No Marketplace leads unanswered.
- Stay engaged with persistent communication.
- Notifications and reminders – we send alerts every 20 minutes until somebody picks up
- Complete mobility – no apps or downloads.
- Lead Lockout – prevents multiple people from responding.
