The Customer Journey has changed.

As digital traffic continues to cultivate showroom traffic, dealerships are pining for every additional lead and investing heavily in complex online marketing to get even a slight uptick in their conversion rates or visit-to-lead ratios. Meanwhile, too many existing leads are falling through the cracks, which equates to a lot of wasted ad spend that can be avoided with proper Lead Management tools in place.

With RAPID RTC Lead Manager and Chat, we equip your business with the tools to provide premium, relevant, and personalized experiences to every digital customer inquiry while generating more quality leads in the process.

Every Lead Addressed.
Every Experience Maximized.

Our clients see positive, measurable results to both their lead numbers and conversion rates within the first month.
Over 12 million leads processed
30 Minutes average response time
Every lead addressed

Don’t make your prospects wait. Allow us to facilitate your online conversations.

We pre-qualify and connect prospects from your virtual showroom to your physical.
Prospects who chat are 3 times more likely to purchase
We increase your leads up to 100%
Our concierge team averages an industry leading 7 seconds to answer

Let your customer ask questions when they want and how they want.

RAPID RTC Text connects customers to your sales team in real-time, turning texts into sales.
of prospects prefer to be texted
increase in lead generation when offering Text & Chat
of consumers have a positive perception of companies that offer Text


RAPID RTC Lead Manager optimizes the action phase of the customer journey and treats every lead like a person – because it is!


See our process Watch video



RAPID RTC Chat optimizes the chat experience, ensuring customers immediately receive helpful answers to all their questions. It turns every chat into a conversation.


See our process Watch video

How it works.

RAPID RTC Chat allows your prospective customers to engage directly with your sales staff from any device on any platform. Our Concierge Team immediately greets, qualifies, and pages out to your sales staff. Once a salesperson accepts the page, they are connected to your prospect in real-time; allowing for a real conversation while the concierge remains on standby and is alerted if a party drops off or if they are requested at anytime.

Use the slider below to see the journey


Leads Aggregated

Leads Sent to Sales Staff

Lead Accepted

Premium, Personalized Response

Appointment
Lead Manager funnels leads from over 300 online sources.
Your sales staff can accept leads on any browser-supporting device.
Your most relevant salesperson will accept the lead exclusively.
Every customer receives a relevant response to their questions.
With such a seamless experience , more customers will show up at your door.

Customer Initiates Chat

Conversation Picked Up by Concierge

Salesperson Notified

Customer Handed Over to Salesperson

Concierge Oversees Conversations
A customer visiting your website initiates a conversation in the Chat window.
An experienced, educated concierge will answer and find the salesperson best-suited to respond.
The relevant salesperson is notified to pick up the Chat conversation.
Concierge connects the customer with the salesperson, ensuring the customer has constant attention.
With such great service, more customers will show up at your door.

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