Dealer Care Account Manager

The Dealer Care Account Manager is a combined role of Account Management and Dealer Support. Under Dealer Care, this role is responsible for providing ongoing support to automotive dealerships through the rolling out of new product and product updates, completing assessment of tool usage and supporting our CRM integrations. Under the function of Account Management, the role is responsible for building strong, mutually beneficial relationships with our automotive dealership partners. It is expected that the Dealer Care Representative role will be split approximately 75% Dealer Care and 25% Account Management.

 

Dealer Care Support:

  • Scheduling and coordinating of dealer training for RAPID Response, the Dealer Website Platform and eDrive products. Ensure training resources are booked, communicate all relevant information to the Training Specialist and handle post-training follow-up
  • Using Maturity Index Assessments and a number of reporting resources to ensure that our dealership partner’s experience with RAPID Response always exceeds expectations
  • Handling Asset change requests
  • Handling CRM ID mismatches – identify and action with dealers
  • Handling unattended leads (hot and warm)
  • Scheduling Training sessions with Dealerships

Account Management:

  • Providing regular customer satisfaction and account management to dealerships through telephone calls and emails
  • Developing customer relationships to develop business and drive sales
  • Conducting Research for dealer custom solutions
  • Investigating new opportunities for system enhancements or additional services
  • Supporting our OEM field staff for their RAPID RTC custom solutions
  • Utilising SalesForce proficiently for managing all dealer account activity
  • Creating, researching and analysing Dealer Scorecards
  • Monitoring the installation and completion of all new purchased services to ensure proper communication to the dealership on progress and promptness of completion.
  • Developing a strong working relationship with the territory’s Regional Manager and working together to identify and present product solutions, to manage and close program trials and to handle sales objections

Skill Set

  • The ability to understand the dealership environment and to relate to the needs of the dealer to provide solutions utilising RAPID RTC products.
  • Strong communication skills in both written and verbal
  • Excellent rapport building and telephone manner
  • Familiarity with common application suites in a Windows environment
  • Automotive dealership retail experience
  • Professional and courteous manner in handling dealership clients in a variety of situations
  • Quick learner and a passion for technology
  • Strong organisational and multi-tasking skills









Limit of 10 MB. Please submit .doc, .docx, .pdf or .txt files only.


Limit of 10 MB. Please submit .doc, .docx, .pdf or .txt files only.

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