Online Agents – Chat

RAPID RTC is seeking experienced and energetic Online Agents - Chat to join our team. The RAPID RTC Chat Online Agents are the first point of contact for all customers who engage in an online chat with our subscribed dealerships. The team offers bilingual services, though not all members of the team are bilingual. The team’s primary goal is to connect customers with salespeople at dealerships who subscribe to RAPID RTC Chat. If salespeople are not available to chat, the team becomes responsible…...
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Quality Assurance Automation Specialist

RAPID RTC is seeking an experienced and energetic Quality Assurance Automation Specialist to join our team. Reporting to the Manager of Quality Assurance, the Quality Assurance Automation Specialist will plan and execute the most effective approach to achieve optimal quality and reduce risk, given time constraints and other limitations. Excellent analytical, communication and documentation skills are critical to this position. The ideal candidate has grown from a Manual QA or Developer role into one focused on planning, script development and…...
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Online Agents – Chat (Bilingual – French)

RAPID RTC is seeking experienced and energetic Online Agents - Chat (Bilingual - French) to join our team. The RAPID RTC Chat Online Agents are the first point of contact for all customers who engage in an online chat with our subscribed dealerships. The team offers bilingual services, though not all members of the team are bilingual. The team’s primary goal is to connect customers with salespeople at dealerships who subscribe to RAPID RTC Chat. If salespeople are not available to chat, the…...
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Quality Assurance Analyst

RAPID RTC is seeking an experienced and energetic Quality Assurance Analyst to join our team. Reporting to the Manager of Quality Assurance, you will be responsible for verifying applications and/or data. The Quality Assurance Analyst will effectively use the most effective approach to achieve optimal quality and reduce risk, given time constraints and other limitations. Excellent analytical, communication and documentation skills are critical to this position.   The position involves… Performing software testing, data validation and release management, and developing…...
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Senior Systems Operations Support

RAPID RTC is seeking an experienced and energetic Senior Systems Operations Support to join our team. This position reports directly to the Manager, Systems Operations. As the Senior Systems Operations Support, you are a technical expert, who actively researches, reviews, evaluates and deploys computer systems, networking and software products, services and technologies, driven by RAPID RTC's business needs.   The position involves... Accountability for the day-to-day information operational tasks. Ability to influence the systems operation technology roadmap. Ensuring the appropriate…...
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Data Management Specialist

RAPID RTC is seeking an experienced and self-motivated full-time Data Management Specialist to join our team. Based out of our Winnipeg head office, you will be joining a dynamic, successful, and fast-paced team. Reporting to the Department Manager, you will be responsible for receiving and recording client data, working with other departments to coordinate data entry projects, and carrying out research and analysis to generate reports for our Dealer Sales teams. Shift times may vary as operations require, however the current schedule for…...
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Workstation Support

RAPID RTC is seeking a Workstation Support to join our team. This individual will work alongside the System Operations team at our head office.   The position involves… Providing day-to-day user support, maintenance, troubleshooting, upgrades, installation and training in the areas of computer software, hardware, peripherals and telephone equipment Performing IS Help Desk functions; logging/responding service requests, computer imaging, computer adds/moves/changes, equipment ordering Network administration; including user account setup, corporate backups, email account management, e-mail systems management, office systems & applications support…...
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Client Services Analyst (Bilingual – French)

Due to the overwhelming success of our lead management products, RAPID RTC has additional career opportunities for a technical and energetic Client Services Analyst (Bilingual - French). As an integral member of our Client Services team you will gain familiarity with our product set in order to provide outstanding technical support to our dealership clientele. You will deliver a consistent service experience to each customer and contribute to the ongoing improvement of the team and its processes. You will recognize and…...
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Dealer Care Representative (Bilingual – French)

RAPID RTC is seeking a Dealer Care Representative (Bilingual - French) to join our team. You must be outgoing, organized, motivated, and possess excellent communication skills. You will be assisting professional salespeople and sales managers who require help leveraging our software solutions to enhance the sales process on the showroom floor. Your automotive experience will be combined with our technology training program to lay the foundation of a lasting career at RAPID RTC. Do you enjoy understanding dealers’ needs and…...
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