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Intermediate Quality Assurance Analyst

RAPID RTC is seeking an experienced and energetic Intermediate Quality Assurance Analyst to join our growing team. Reporting to the Manager of Quality Assurance, you will be responsible for performing software testing, data validation and release management, and developing QA processes utilizing the Software Development Life Cycle methods and best practices.  The Quality Assurance Analyst will effectively use the most effective approach to achieve optimal quality and reduce risk, given time constraints and other limitations to ensure the delivery of…...
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Senior .NET Developer

RAPID RTC is seeking a talented Senior .NET Developer to join our team. The .NET Developer will be responsible for designing and developing robust, high performing enterprise web applications and systems that are part of our global platform of tools. This is currently a work from home position, due to the COVID-19 pandemic. The position involves… Design and implementation of reliable, high performing and usable web applicationsCreation of detailed design documentation and diagramsRefactoring and creation of abstractions to simplify components and…...
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Overnight Bilingual Online Agent – Live Chat (Customer Service)

Are you looking for a work environment that offers overnight, work from home shifts, that supports a healthy work-life balance? Do you enjoy using common, non-voice technologies such as texting and browser-based applications? Do you excel when above average results are recognized and rewarded? Do you want work that not only will keep you busy and challenged, but also make a difference? If this sounds like you, the RAPID RTC Overnight Bilingual-French Online Agent – Chat position is for you!…...
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Bilingual Customer Service Trainer

RAPID RTC is seeking an energetic Bilingual-French Customer Service Trainer to play a key role within the eReception Team. The Customer Service Trainer is responsible for supporting RAPID RTC Chat operations by empowering Online Agents to deliver customer service excellence by providing training and support to ensure all tasks, policies, and procedures are performed and completed as required to meet the needs of internal and external customers. The ideal candidate will want to work in a highly dynamic and fast-paced…...
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Bilingual Online Agent, Live Chat (Customer Service) (Winnipeg, MB)

Are you looking for a work environment that offers schedule flexibility to support a healthy work-life balance? Do you enjoy using common, non-voice technologies such as texting and browser-based applications? Do you excel when above average results are recognized and rewarded? Do you want work that not only will keep you busy and challenged, but also make a difference? If this sounds like you, the RAPID RTC Bilingual-French Online Agent – Live Chat (Customer Service) position is for you! This is a Work…...
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Bilingual Online Agent, Live Chat (Customer Service) (Montreal, QC)

Are you looking for a work environment that offers schedule flexibility to support a healthy work-life balance? Do you enjoy using common, non-voice technologies such as texting and browser-based applications? Do you excel when above average results are recognized and rewarded? Do you want work that not only will keep you busy and challenged, but also make a difference? If this sounds like you, the RAPID RTC Bilingual-French Online Agent – Live Chat (Customer Service) position is for you! This is a Work…...
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Bilingual Online Agent, Live Chat (Customer Service) (Ottawa, ON)

Are you looking for a work environment that offers schedule flexibility to support a healthy work-life balance? Do you enjoy using common, non-voice technologies such as texting and browser-based applications? Do you excel when above average results are recognized and rewarded? Do you want work that not only will keep you busy and challenged, but also make a difference? If this sounds like you, the RAPID RTC Bilingual-French Online Agent – Live Chat (Customer Service) position is for you! This is a Work…...
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Bilingual Customer Service Supervisor (Montreal, QC)

RAPID RTC is seeking an experienced and energetic Bilingual-French Customer Service Supervisor based out of Montreal, QC to play a leadership role within the Concierge Team. This position is responsible for the delivery of superior customer service by ensuring chats are answered effectively and efficiently throughout the day as well as the day to day training responsibilities. The primary functions of this role are supervising overall chat traffic, processing incoming chats, resolving escalated chats, assisting the Online Agents with any customer related questions,…...
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Bilingual Customer Service Supervisor (Toronto, ON)

RAPID RTC is seeking an experienced and energetic Bilingual-French Customer Service Supervisor based out of Toronto, ON to play a leadership role within the Concierge Team. This position is responsible for the delivery of superior customer service by ensuring chats are answered effectively and efficiently throughout the day as well as the day to day training responsibilities. The primary functions of this role are supervising overall chat traffic, processing incoming chats, resolving escalated chats, assisting the Online Agents with any customer related questions,…...
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Bilingual Customer Service Supervisor (Ottawa, ON)

RAPID RTC is seeking an experienced and energetic Bilingual-French Customer Service Supervisor based out of Ottawa, ON to play a leadership role within the Concierge Team. This position is responsible for the delivery of superior customer service by ensuring chats are answered effectively and efficiently throughout the day as well as the day to day training responsibilities. The primary functions of this role are supervising overall chat traffic, processing incoming chats, resolving escalated chats, assisting the Online Agents with any customer related…...
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