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Supervisor, Customer Service

RAPID RTC is seeking an experienced and energetic Supervisor, Customer Service to play a leadership role within the Concierge Team. This position is responsible for the delivery of superior customer service by ensuring chats are answered effectively and efficiently throughout the day as well as the day to day training responsibilities. The primary functions of this role are supervising overall chat traffic, processing incoming chats, resolving escalated chats, assisting the Online Agents with any customer related questions, and ensuring the…...
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RAPID RTC Live Dealer Connects Salespeople & Online Shoppers in Real-Time With A Fully Immersive Omni-Channel Experience

Winnipeg, MB (May 21, 2020) – In order to support dealers’ digital retailing efforts, RAPID RTC has expedited the global launch date for the new fully immersive omni-channel platform called RAPID RTC Live Dealer. This tool enhances any digital retail platform by providing integrated chat, voice, and 1-way or 2-way video, and is designed exclusively to bring together the current automotive retail process and online shopper. RAPID RTC Live Dealer gives salespeople the opportunity to communicate and sell online when…...
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Regional Manager – GTA

Working from a home office, the Regional Manager (RM) is responsible for prospecting, generating and securing sales of RAPID RTC products directly into automotive dealerships (in-person, web-based, phone and email). The RM is also responsible for existing customer satisfaction and account management. The ability to contact dealer owners and senior management at the dealerships in your area is essential. You must have a strong understanding of the online Internet Lead Management (ILM) space, and an interest in helping dealerships capitalize…...
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Our Actions to Assist Dealers Affected by COVID-19

To our valued customers; It is not lost on me that you are receiving an abundance of communications at this time, so I will attempt to make this brief. I see first-hand how difficult and stressful these circumstances have been for everyone around the globe and specifically the impact it has had on automotive dealers, OEMs and suppliers alike. As a family-first organization, please know we are working to find a balance so that we may continue to support you…...
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COVID-19 – A Message from Our President & CEO

A Note from RAPID RTC President & CEO, Glen Demetrioff, Regarding COVID-19 Since the news of COVID-19 (Coronavirus) broke, we continue to learn and respond to secure the health and safety of our employees, valued customers and the communities in which we do business. While we are cognizant that communications from suppliers is likely frequent, I would like to take a moment to share an update on behalf of RAPID RTC. Over the past few weeks, we have taken precautions…...
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Online Agent – Bilingual – Text (Customer Service)

Are you looking for a work environment that offers schedule flexibility to support a healthy work-life balance? Do you enjoy using common, non-voice technologies such as texting and browser-based applications? Do you excel when above average results are recognized and rewarded? Do you want work that not only will keep you busy and challenged, but also make a difference? If this sounds like you, the RAPID RTC Bilingual-French Online Agent – Text position is for you! The RAPID RTC Online Agents are…...
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Online Agent – Text (Customer Service)

Are you looking for a work environment that offers schedule flexibility to support a healthy work-life balance? Do you enjoy using common, non-voice technologies such as texting and browser-based applications? Do you excel when above average results are recognized and rewarded? Do you want work that not only will keep you busy and challenged, but also make a difference? If this sounds like you, the RAPID RTC Online Agent – Text position is for you! The RAPID RTC Online Agents are the…...
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RAPID RTC and Cox Automotive Canada Empower Customers & Salespeople with Unique & Improved Online Experience

Winnipeg, MB (February 6, 2020) - RAPID RTC, the industry leader in Automotive B2C chat in Canada, is proud to announce a strategic collaboration with Cox Automotive Canada that will deliver a unique, unparalleled and fully integrated functionality to improve the customer journey and relationship from online to in-store. Through this new partnership, RAPID RTC will integrate its chat solution into Cox Automotive Canada’s Dealer.com and Dealertrack Digital Retailing systems to combine the personal touch of an in-store dealership experience…...
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RAPID RTC and Kia Motors (UK) Limited announce an exciting new partnership

UK (Jan 16, 2019) - RAPID RTC, the market leading digital lead management software provider, has announced a new partnership with Kia Motors (UK) Limited to implement its RAPID RTC Lead Manager solution throughout the brand’s 190-strong dealer network. Already, 35 of Kia’s retailers are working with RAPID RTC and now all of the Korean brand’s nationwide network will be able to access this innovative digital lead management platform, enhancing their current e-lead solution. After a remarkable performance in 2019,…...
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6 Ways Chat Can Improve Your Dealership

The digital marketplace has become even more important for the automotive industry. 83% of consumers want to do one or more steps of the purchase process online and 7 out of 10 are more likely to buy from a dealership if they start the process online*. When the research phase reaches the point of seeking answers to their questions, many prospective buyers turn to online chat. If your dealership has not embraced chat for lead generation, it is likely time…...
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