RAPID RTC Customers
As innovation disrupters, RAPID RTC connects with – and looks for – clients at the forefront of their industries. Internally, we task our teams to be true leaders at all levels and are subsequently drawn to leaders in their respective industries externally.
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RAPID RTC’s tools fill the lead generation void that our CRM doesn’t do very well. We have the peace of mind knowing that 100% of our leads are responded to and the information is funneled into one location where we can easily track the timing and quality of our team’s responses. The information then gets automatically sent into our CRM where we can follow the buyers along their purchasing journey.
A little while ago we had a record month for used car sales and nearly 14% of those were directly from RAPID RTC Chat and Text. RAPID RTC Chat’s live eReception team have been great and have helped us manage the increase in digital leads.
When we first started with the tools, I was hesitant (salespeople are generally reluctant to change) but the transition was seamless and at the end of the day it’s provided an improved experience for the buyer and for our team – I can’t see us doing without it!
Bryan Swanson, Internet Manager | Cam Clark Ford
We’ve seen an uptick in how well we connect with the customers since we’ve implemented RAPID RTC Chat.
Our sales team finds the system intuitive and easy to use. The built-in library allows them to share various assets to answer the buyer’s questions and provide them with a comfortable, premium experience.
Technology and client expectations have changed and it’s time that the industry caught up! RAPID RTC Chat sells itself really – try it and you’ll see.
Raphael Wong, Sales Manager | MINI Richmond
Not only has it cut down on response time, but RAPID RTC Lead Manager has also created a competitive atmosphere, which has re-energized the sales team and enhanced customer engagement. We highly recommend RAPID RTC Lead Manager!
Brendon Carson, Marketing Manager – Blackstock Ford Lincoln
RAPID RTC Lead Manager’s Response Quality Module gives clear visibility to the quality of the communication being sent to prospective customers. The dashboard allows management to see how email responses score against standardized criteria and our coaching process has been streamlined by having specific examples for any training opportunities.
Don Saranchuk, General Manager – Jim Pattison Toyota on Regent
We see a correlation between a rise in RAPID RTC Lead Manager/Chat leads and sales. Our team recognizes these opportunities can give their numbers a big boost and the tools are simple to learn on the fly. For Chat, their Concierge team is very professional as they create a natural, in-dealership experience for our customers and always capture contact information for follow-ups.
Brad Beckett, General Manager – Audi Boundary
Since we started using RAPID RTC Lead Manager, more than half our Internet leads have shown up in our showroom and often on the same day! It has breathed new life into our eLeads and how we treat them. Our sales team has fully embraced the tool and enjoys the healthy competition it provides. Managers are able to monitor performance in real-time and make adjustments as needed and, most importantly, our customers truly appreciate the attention we give them. We love how Lead Manager has been working for us!
Chris McGrath, Sales Manager – Capital Hyundai
RAPID RTC Chat and Lead Manager give our staff and prospects the ability to communicate in real-time at the client’s request. We no longer have to rely on a third party to help answer questions that are asked during the chat process, because we control it! This has exponentially increased our information capturing and our set appointment ratio. In the age of online automotive sales, this is an incredible tool.
Justin Edgar, General Sales Manager – Mercedes-Benz Downtown Calgary
RAPID RTC Chat is a world-class lead generator, having doubled our lead volume this past year. In terms of quality, the leads are as good as a family member or friend referring someone to our dealership – they are that qualified! In fact, 20-25% of our chats become showroom visits. Of those, we close almost double as sales, converting at a rate of 40-50%.
Jordan Howard, General Manager – Capital Mitsubishi
RAPID RTC Lead Manager is amazing – our entire team loves it! We are very impressed with its usability and impressive speed. It has created a healthy sense of pride in our team to respond to all leads as quickly and professionally as possible and we’ve definitely seen increased customer traffic through our dealership as a result. We highly recommend this product.
Adam Trio, BDC/Marketing Manager – Gold Key Langley Volkswagen
RAPID RTC Chat is something nobody’s done before and they have the market captured with their solution. We find it is often better than face-to-face communication and have ramped up 13 sales directly from their Chat product, so it’s paid for itself over and over again.