Chat with Choice.
Prospects choose their settings and communication method for the ultimate experience: 1-way video, 2-way video, voice-only, or traditional chat.
Complete Mobility.
No apps, software or downloads required. Transfer in-progress conversation from desktop to any mobile device, anytime, anywhere.
Full Showroom Experience.
Fulfill the consultative sales process: check inventory, screen share for build & price or credit applications, attach brochures, and give live walk-arounds.

How It Works.

1

Guest is greeted by traditional chat via Concierge.

2

Guest is connected to local dealership salesperson that is not currently busy with showroom traffic, based on postal code or geographic proximity.

3

Salesperson continues with traditional chat and invites guest to an enhanced experience with video chat.

4

Guest accepts the invite and reviews settings such as disabling their camera (1-way video) or hiding the salesperson’s video feed (allowing only voice).

5

Guest proceeds to connect with the salesperson and the Live Dealer discussion begins.

6

Guest and salesperson can enable or disable video feeds or mute video on-the-fly while discussion unfolds.

7

Salesperson can share their monitor view with the guest for live guidance through build and price, credit applications and invite a third participant to consult.

8

Salesperson can transfer Live Dealer discussion to another device for portability for live product walkarounds in the showroom or on the lot.

The digital chat solution that puts your online customers in the hands of the people that can best build rapport – your sales team.

No bots or managed chat agents, just meaningful conversations with your available salespeople.
A NEW exclusive offer for all Cox Automotive customers: Our User Recognition feature.

More than ever, car buyers expect immediate answers to their inquiries – and with a personal, human touch. Customers want real, relevant conversations with knowledgeable people who can help make their vehicle purchase process swift and easy.

While most digital chat providers simply collect lead information for later follow up, RAPID RTC Chat connects customers to your sales team in real time to instantly convert every chat into an appointment.

RAPID RTC Chat optimizes the chat experience for prospective car buyers, ensuring customers immediately receive helpful answers to all their questions. It connects customers to your sales team in real time to help convert chats into appointments.

Real-time conversations for real results.

RAPID RTC Chat upgrades the typical live chat experience by connecting online visitors to actual salespeople– not inexperienced “web greeters.” Our world-class concierge team takes personal care of your customers while we connect them to your sales staff in under 2 minutes, maximizing your customers’ experience and ensuring you never miss a chat again.

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User Recognition Chat:
Initiate, Connect, & Reconnect.

Users will have the ability while shopping online, to initiate a digital chat, connect with a salesperson, and reconnect with that same person during a subsequent chat interaction. The result is a smoother, more streamlined customer experience with a personal touch of the physical showroom, delivered through our digital Chat platform.

6 Ways Chat Can Help your Dealership.

Higher quality lead generation.

Let the customer act on their own time frame. Customers won’t be forced to provide their phone numbers until they are perfectly ready – meaning an increased willingness to engage.

Higher quality lead generation.

Let the customer act on their own time frame. Customers won’t be forced to provide their phone numbers until they are perfectly ready – meaning an increased willingness to engage.

A more dynamic Chat experience.

Make use of all your sales materials. Attach brochures, snap a photo, or share a video in any chat with a single tap.

Keep everyone accountable.

Optimize the training process and keep your sales staff up to the task. Dive into the analytics and review every chat for continued coaching opportunities.

Do more than take a message.

Give your customers a real conversation. We connect your prospective car buyers to people who sell for a living to engage them in an actual conversation instead of simply taking down their information.

Stay available anywhere.

Any device. Anywhere. Anytime. With no additional hardware or software required, you’ll always be equipped to convert a new chat into a vehicle sale.

No lead left unanswered.

If no salesperson is available for any reason, our certified, bilingual concierge team will take the wheel and capture our high-quality leads to help you make each sale when the time is right.

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