CHANGE
A complete dealer solution to connect in real-time with engaged customers on Facebook Messenger and Marketplace.
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Over 2 billion messages are sent monthly between people and businesses on Messenger and Facebook Marketplace.
Messenger has become a heavily utilized tool in the online purchasing journey. There are over 1.3 billion monthly users and there is a 2-3X higher conversion rate on click-to-Messenger Facebook ads than click-to-website Facebook ads1. We assist your dealership by identifying your sales inquiries and connecting those prospects with your salespeople in real-time, while sending non-sales inquiries to the relevant parties, ensuring quality connections and a superior overall experience for both you - our client - and the online shopper.
1Paloma
How it Works
01
Customer browses your vehicle inventory via Facebook Marketplace.
02
Customer clicks on a particular vehicle and submits an inquiry to your dealership, initiating a Messenger conversation.
03
Through our Social product with Direct to Floor service, your salespeople are immediately paged.
04
Upon being paged, any salesperson who isn’t busy in the showroom can accept with the click of a button and connect with the prospect in real-time to continue the conversation.
01
Customer browses your vehicle inventory via Facebook Marketplace.
02
Customer clicks on a particular vehicle and submits an inquiry to your dealership, initiating a Messenger conversation.
03
Through our Social product with Direct to Floor service, your salespeople are immediately paged.
04
Upon being paged, any salesperson who isn’t busy in the showroom can accept with the click of a button and connect with the prospect in real-time to continue the conversation.
01
Customer browses your dealership Facebook page or one of your click-to-Messenger ads.
02
Customer clicks on the Send Message button, initiating a Messenger conversation.
03
Through our Social product with our RAPID RTC Concierge service, we attend to you and your customers by greeting and pre-qualifying all inquiries to identify sales leads, while attempting to collect contact information before paging the showroom floor – a true full service, premium experience offering
04
Upon being paged, any salesperson who isn’t busy in the showroom can accept with the click of a button and connect with the prospect in real-time to continue the conversation.
05
If the customer’s inquiry is not sales related, the Concierge routes the request via email to a pre-designated staff member who is best-suited to respond.
01
Customer browses your dealership Facebook page or one of your click-to-Messenger ads.
02
Customer clicks on the Send Message button, initiating a Messenger conversation.
03
Through our Social product with our RAPID RTC Concierge service, we attend to you and your customers by greeting and pre-qualifying all inquiries to identify sales leads, while attempting to collect contact information before paging the showroom floor – a true full service, premium experience offering
04
Upon being paged, any salesperson who isn’t busy in the showroom can accept with the click of a button and connect with the prospect in real-time to continue the conversation.
05
If the customer’s inquiry is not sales related, the Concierge routes the request via email to a pre-designated staff member who is best-suited to respond.
01
Customer browses one of your Facebook Lead Ads.
02
Customer clicks on the ad and completes the data capture form.
03
An Active Lead Notification is automatically sent to your salespeople. No .csv download is required.
04
A salesperson accepts and locks the lead for exclusive follow-up.
05
Salesperson delivers a premium, personalized response to the customer in a timely fashion.
01
Customer browses one of your Facebook Lead Ads.
02
Customer clicks on the ad and completes the data capture form.
03
An Active Lead Notification is automatically sent to your salespeople. No .csv download is required.
04
A salesperson accepts and locks the lead for exclusive follow-up.
05
Salesperson delivers a premium, personalized response to the customer in a timely fashion.
We’ve got you covered 24/7.
Your customers on Facebook are never left unanswered with round-the-clock coverage by our certified Concierge team.
No Facebook login required.
Engage customers on Facebook in continuous conversations using the RAPID RTC platform from any device, anytime, anywhere.
Route by source system.
Our Concierge service identify your sales leads, connecting those customers with your salespeople in real-time, and route non-sales inquiries to pre-designated staff.
One seamless interface.
One dealer trusted platform for all channels – Facebook Messenger, Chat and Text – salespeople learn and use one interface regardless of the customer’s preferred channel.
We’ve got you covered 24/7.
Your customers on Facebook are never left unanswered with round-the-clock coverage by our certified Concierge team.
No Facebook login required.
Engage customers on Facebook in continuous conversations using the RAPID RTC platform from any device, anytime, anywhere.
Route by source system.
Our Concierge service identify your sales leads, connecting those customers with your salespeople in real-time, and route non-sales inquiries to pre-designated staff.
One seamless interface.
One dealer trusted platform for all channels – Facebook Messenger, Chat and Text – salespeople learn and use one interface regardless of the customer’s preferred channel.
